Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AVII0012 Mapping and Delivery Guide
Apply knowledge of the structure, products and services of an airline operator

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency AVII0012 - Apply knowledge of the structure, products and services of an airline operator
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to apply knowledge of the structure, products and services of an airline operator.It includes developing and applying an understanding of the structure of the aviation and tourism industries, developing and applying an understanding of the economic and social significance of aviation and tourism in Australia, identifying markets for a particular airline, and developing and applying an understanding of the structure and operations of an airline.This unit addresses aviation technical skill requirements (physical, mental and task-management abilities) related to customer service duties of ground operations personnel and contributes to safe and effective performance in complex aviation operational environments.Operations are conducted as part of recreational and commercial aircraft activities across a variety of operational contexts within the Australian aviation industry.Work is performed independently or under limited supervision as a single operator or within a team environment.No licensing, legislative, regulatory or certification requirements are applicable to this unit at time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field I – Customer Service
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop and apply an understanding of the structure of the aviation and tourism industries in Australia
  • Sources of information on the structure and function of the aviation and tourism industries are identified and accessed in accordance with workplace procedures
       
Element: An understanding of the broad structures of the aviation industry and their relationship with each other is developed and appropriately applied to day-to-day work
       
Element: An understanding of the sectors in the aviation industry and their relationship with each other is developed and appropriately applied to day-to-day work
       
Element: An understanding of the sectors in the tourism industry and their relationship with each other is developed and appropriately applied to day-to-day work
       
Element: Roles of individual airlines in the aviation industry are correctly identified and explained
       
Element: Develop and apply an understanding of the economic and social significance of aviation and tourism in Australia
  • Sources of information on the economic and social significance of the aviation and tourism industries are identified and accessed in accordance with workplace procedures
       
Element: An understanding of the economic and social significance of the aviation and tourism industries is developed and appropriately applied to day-to-day work
       
Element: For a given airline, an understanding of the scope of its operations and the economic and social significance of its contribution to the aviation and tourism industries is developed and appropriately applied to day-to-day work
       
Element: Identify markets for a particular airline
  • Products and services offered by a particular airline for specific markets are correctly identified and explained
       
Element: An understanding of the characteristics of domestic and overseas markets served by Australian international, domestic, regional and charter airlines is developed and applied as appropriate to day-to-day work
       
Element: Develop and apply an understanding of the structure and operations of an airline
  • Sources of information on the structure, history and function of a particular airline are identified and accessed in accordance with workplace procedures
       
Element: An understanding of the structure and day-to-day operations of a particular airline is developed and applied to day-to-day work
       
Element: The history and operational culture of a particular airline are researched, explained and applied to day-to-day work
       
Element: An understanding of the importance of the principles of crew resource management (CRM) and human factors (HF) is developed and applied to day-to-day work
       
Element: The ways in which aircrew work together as a team are correctly identified and explained
       
Element: An understanding of the employment conditions, benefits and responsibilities for relevant positions within an airline are developed and applied to day-to-day work
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Sources of information on the structure and function of the aviation and tourism industries are identified and accessed in accordance with workplace procedures 
 
 
 
 
Sources of information on the economic and social significance of the aviation and tourism industries are identified and accessed in accordance with workplace procedures 
 
 
Products and services offered by a particular airline for specific markets are correctly identified and explained 
 
Sources of information on the structure, history and function of a particular airline are identified and accessed in accordance with workplace procedures 
 
 
 
 
 

Forms

Assessment Cover Sheet

AVII0012 - Apply knowledge of the structure, products and services of an airline operator
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AVII0012 - Apply knowledge of the structure, products and services of an airline operator

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: